The Village That Raised a Program: Reflections on an accidental alliance

Being awarded an honorary professorship from FH-Joanneum is the cherry on top of the sundae of my career. I am taking one article to reflect on what was…

Jun 21 • Rahel Anne Bailie

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Putting the Content Integrity Model to use

A worked example: a council housing benefits service, an AI chatbot, and the four dimensions in practice

Jun 5 • Rahel Anne Bailie

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May 2026

A round-up of webinars in May & June 2026

So many webinars, so little time: a round-up of upcoming webinars

May 11 • Rahel Anne Bailie

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Customer support is SNAFU (Situation Normal, All F—ed Up)

A personal perspective of enshitification

May 4 • Rahel Anne Bailie

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April 2026

Why is the focus on the last mile so damaging to content operations?

Time to stop focusing on the last mile and consider the entire production process

Apr 23 • Rahel Anne Bailie

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Kinetic Information

The key property of content that you didn’t know you needed

Apr 13 • Rahel Anne Bailie

March 2026

The Content Integrity Model

A Framework for Sustainable, Scalable, AI-Usable Content

Mar 23 • Rahel Anne Bailie

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February 2026

5 Key Aspects of an Accessibility Strategy

Incorporate accessibility from the start to avoid significant rework

Feb 11 • Rahel Anne Bailie

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January 2026

The content life cycle

The critical difference between a supply chain and a lifecycle, and why that matters so much in the production of content. (Updated January 2026)

Jan 20 • Rahel Anne Bailie

November 2023

How AI and Generative AI are affected by, or effect, content – a summary from a digital leaders’ event

In October 2023, a meeting of a Boye & Co digital leaders community brought together about a dozen people to discuss topics of mutual interest.

Nov 5, 2023 • Rahel Anne Bailie

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June 2022