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How AI and Generative AI are affected by, or effect, content – a summary from a digital leaders’ event
In October 2023, a meeting of a Boye & Co digital leaders community brought together about a dozen people to discuss topics of mutual interest.
Nov 5, 2023
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Rahel Anne Bailie
August 2023
Customer support is SNAFU (Situation Normal, All F—ed Up)
One night recently, just before going to bed, I saw a chat message pop up on my screen: Hey, is your website down?
Aug 7, 2023
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Rahel Anne Bailie
September 2022
Five Key Aspects of an Accessibility Strategy
Accessibility guidelines for digital content turns 10 this year – the WCAG (Web Content Accessibility Guidelines) became an ISO standard in 2012.
Sep 8, 2022
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Rahel Anne Bailie
June 2022
Why is the focus on the last mile so damaging to content operations?
What happens inside the content world seems to be opaque and mysterious.
Jun 30, 2022
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Rahel Anne Bailie
Figuring out omnichannel
Search the term “omnichannel” and you’ll get multiple search results for “omnichannel marketing” with “omnichannel retail” being a strong contender for…
Jun 16, 2022
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Rahel Anne Bailie
The cost of not improving content operations can be steep
One of the frustrations of doing content consultations is when the organisation resists recommendations to improve the content production process.
Jun 14, 2022
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Rahel Anne Bailie
Five ways that ContentOps powers omnichannel [Video]
What are the five ways that content operations powers omni channel needs.
Jun 10, 2022
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Rahel Anne Bailie
May 2022
Should you manage content in a DAM
A recent conversation between a content operations and a Digital Asset Management (DAM) specialist prompted the question: why can’t you just use a DAM…
May 27, 2022
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Rahel Anne Bailie
Why you need an off-label prescription to alleviate the pain of managing your content
It’s time to get real about how we talk about content technologies, particularly about content management technologies.
May 19, 2022
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Rahel Anne Bailie
April 2022
Personalisation as a Connected Experience: An Interview with Jeff MacIntyre
We know from experience that when it comes to personalisation, there are all too many pitfalls.
Apr 11, 2022
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Rahel Anne Bailie
December 2021
Why The 5 Pillars approach to content strategy is vital to getting your content operations right
Discovery is the first step in any project designed to solve a business problem or to reach a business goal that involves content.
Dec 22, 2021
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Rahel Anne Bailie
March 2021
Content and context: content is not data
It may seem odd to begin the discussion of content and context with data, but stay with me.
Mar 27, 2021
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Rahel Anne Bailie
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