Using the Five Pillars Approach during the Content Strategy Discovery

Using the Five Pillars Approach as an interview guide is a shortcut to eliciting quality information

Sep 23 • Rahel Anne Bailie

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Why I don’t charge for my Substack IP

tl;dr: Substack is not set up for small accounts with international paid subscribers

Sep 14 • Rahel Anne Bailie

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Content Is a Team Sport

Content integrity and the organisation chart

Sep 11 • Rahel Anne Bailie

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August 2026

June 2026

The Village That Raised a Program: Reflections on an accidental alliance

Being awarded an honorary professorship from FH-Joanneum is the cherry on top of the sundae of my career. I am taking one article to reflect on what was…

Jun 21 • Rahel Anne Bailie

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Putting the Content Integrity Model to use

A worked example: a council housing benefits service, an AI chatbot, and the four dimensions in practice

Jun 5 • Rahel Anne Bailie

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May 2026

A round-up of webinars in May & June 2026

So many webinars, so little time: a round-up of upcoming webinars

May 11 • Rahel Anne Bailie

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Customer support is SNAFU (Situation Normal, All F—ed Up)

A personal perspective of enshitification

May 4 • Rahel Anne Bailie

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April 2026

Why is the focus on the last mile so damaging to content operations?

Time to stop focusing on the last mile and consider the entire production process

Apr 23 • Rahel Anne Bailie

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Kinetic Information

The key property of content that you didn’t know you needed

Apr 13 • Rahel Anne Bailie

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March 2026

The Content Integrity Model

A Framework for Sustainable, Scalable, AI-Usable Content

Mar 23 • Rahel Anne Bailie

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February 2026

5 Key Aspects of an Accessibility Strategy

Incorporate accessibility from the start to avoid significant rework

Feb 11 • Rahel Anne Bailie

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